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If there’s something you’re looking for in a home security system, you can probably get it with Frontpoint. You can also expect excellent customer service, an installation that’s fast and easy to setup, and a very low pressure sales approach that keeps you from feeling bothered about upgrade or additional purchases when you call in with questions or concerns. It’s a great way for the company to keep their customers feeling happy with their choice of security system. Although the technology is very advanced, it’s also very user friendly too, so it’s easy to get started once the system is installed, and then working your system is generally quite intuitive too. There’s also cellular monitoring and two way voice communication too as nice touches. The equipment is efficient, and if you choose their premium service, you’ll also receive a lifetime warranty on the equipment itself. That can go a long way toward protecting your budget and ensuring that you’re making the right investment. All of this means you can have peace of mind that you are well protected. The monthly monitoring cost is around $30 to $50 per month, and Vivint customer service will be excited to sell you their latest and greatest options. The system is a good one for the money spent. See a more in depth Vivint review here.

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However, with a 5 year contract and high monthly monitoring rates, Vivint’s home security systems may be too expensive. Most importantly, we recommend choosing a company with better customer reviews. There are also more affordable home security companies that don’t tie you down with long contracts and have a deeper history of high level customer service. I was misinformed about my service cancelation when I spoke with agent Kelly M over chat through my vivint app. I was told to send an email and the sevice would be canceled within 30 days. I did as I was instructed and sent the email and call to follw up where I was them and was informed I needed to pay a $1000 to cancel by customer service. I ask for customer loyalty and William told me I owe over $1500 to cancel cause I had to buy out this ridiculous 5 year contract at over 60 a month, which I had only paid 3 years of, at the amount of over $2100. I feel this should be canceled in 30 days as I was told would happen with the first agent I spoke with through my app chat. The supervisor over customer loyalty said I could pay $800 and be good. As a company they are way more expensive than any other monitoring service that can do exactly what they have done. I will never recommend or use vivint again for home monitoring.